After my visit to the Pier, which really is an outstanding place to wait for a flight, I headed up to United’s lounge complex at Hong Kong. On my outbound journey, I visited Singapore Airlines SilverKris lounges which I thought were ok, but nothing special.
United Lounges, with the possible exception of the Polaris Lounge at Chicago, don’t have the best reputation for service, comfort and amenities, so it was with perhaps some trepidation that I wandered in and presented my boarding pass to the ladies at the entrance.
I was warmly welcomed and the lounge agent noted my details and gestured me into the Global First lounge that they still maintain there, as a vestige of their international first class product which has now almost been fully phased out.
I was the only one in the lounge the entire time I was there.
The lounge attendant immediately came over and offered me their menu and asked if I wanted anything to eat.
I was still quite full from my earlier flight on Singapore Airlines so she seemed quite disappointed that I didn’t want any food.
In addition to the menu, there was a full buffet on display with lots of different nibbles.
The alcohol selection was also not bad, and there was even some real Champagne.
There was also a full soft drinks selection and beans to cup espresso machine.
The lounge also had a couple of shower rooms in the corner, which were open, and doubled up as the dedicated lavatories for the Global First lounge.
I guess the only thing I’d say about the lounge is that the leather seats that were there, were actually surprisingly uncomfortable for lounging in. It was all single seats too, with no sofas available.
However given for the entire 90 minutes that I was in the lounge, there was no-one else there, who was I to complain! The lounge attendant regularly came in to ask if there was anything that I wanted and to top-up my drinks.
Overall, for a United lounge, it was surprisingly nice and there were all the facilities you’d expect from a major carrier. It looked a little bit dated, and certainly from a design perspective wasn’t competitive with the Pier, but did have a great view of the apron too. In fact, I think I preferred it to the Singapore Airlines basement. Plus the staff couldn’t have been more attentive, and they didn’t come across as over-bearing either.
If you’re United Global Services, or travelling a Star Alliance carrier in First Class from Hong Kong, I’d actually come here as my first choice of lounges.